In this age of social media, a positive or negative reaction to an experience can be sent out to the world in a moment’s notice.
A tourist having a great experience in Kimberley can Tweet it or post it to FaceBook, or just tell all his or her friends about it. But the same goes for a bad experience.
Kimberley Chamber Mike Guarnery says one of the ways to provide a better guest experience is for those employees on the front lines — the till operators, front desk clerks, waiters and more — to be able to provide good information to visitors along with friendly service.
“By making each visitor experience extraordinary — you have the opportunity to profoundly impact a visitor’s travel experience and our community’s bottom line. Knowledgeable, responsive, and friendly interaction can positively affect a visitor’s decision to stay longer, leave singing the praises of their terrific experience, make return visits, and share their good experiences with others — each a critical ingredient for increased and enhanced tourism,” Guarnery said.
To that end the Chamber is hosting a Kimberley Ambassador Program next Wednesday, June 11
“We are offering the opportunity to learn more about Kimberley, including know where to find events, knowledge of Kimberley’s history, geography, wildlife, trails, and other summer activities,” he said. “We want to give them more awareness of what’s going on in Kimberley and where to get the right information.”
Guarnery says he understands how hard it is for a small business owner to send a lot of staff but he’s hoping a business could send one or two people.
The day will feature:
Welcome and Virtual Kimberley Tour
Best Practices – Shared experiences of best practices, and how it may affect your staff and business profile (Trip Advisor, Google Reviews, et al). First Panel Presentations and Discussions (City of Kimberley, Golf, Adventure Tourism, Geology, Julyfest)
Lunch
Second Panel Presentation and Discussions (Kimberley Arts Council Events, Kimberley Heritage Museum, Wildlife information the Conservation Officer, Tourism Kimberley, Regional Awareness)
Overview of Summer Events & Best Practices – Part II
Conclusion and Prize Draws
Numbers are limited to 35. Please RSVP by Tuesday at noon.
Sign up by calling the Chamber at 250-427-3666 and ask for Mike or Bette-Lou Brown, or email manager@kimberleychamber.com