Signage for the Distress Centre in Calgary, Alta., is shown on Wednesday, Dec. 2, 2020. Distress Centre Calgary says suicide-related calls, texts and chats were up 66 per cent in October compared with the same month in 2019. THE CANADIAN PRESS/Jeff McIntosh

Signage for the Distress Centre in Calgary, Alta., is shown on Wednesday, Dec. 2, 2020. Distress Centre Calgary says suicide-related calls, texts and chats were up 66 per cent in October compared with the same month in 2019. THE CANADIAN PRESS/Jeff McIntosh

‘Dealing with a lot:’ Suicide crisis calls mount during COVID-19 pandemic

People in crisis call a centralized line, which routes them to a distress centre in their community

Hannah Storrs has needed to take more breaks than usual during her shifts on a 24-hour crisis line as the COVID-19 pandemic intensifies the struggles of those reaching out for help.

Distress Centre Calgary says suicide-related calls, texts and chats were up 66 per cent in October compared with the same month in 2019.

Of the more than 4,800 interactions last month, nearly one-quarter dealt with suicide. That could mean someone contemplating ending his or her life or an attempt in progress.

“We’re seeing it more back-to-back rather than the odd one here and there that is more intense,” says Storrs, the centre’s crisis team lead.

“People are dealing with a lot right now. They’re dealing with isolation. They’re dealing with mental health issues. They’re dealing with financial issues on top of being just scared of what can happen in the world.”

Storrs says calls, where there is an imminent risk, are in the minority and emergency services are only called in rare cases. Most often she and her colleagues help people develop a plan that will get them through the moment.

The work is more emotionally draining now than it was before the pandemic, she says. She makes sure to take breaks to calm herself after tough calls — something the centre encourages along with extra debriefing time.

“We can’t help other people if we’re not helping ourselves first, especially being on the lines.”

She says she didn’t realize it was taking a toll until she found herself feeling frustrated and ruminating about calls after work, wondering what more she could have done to help.

It has also been physically exhausting.

“Honestly, after a shift, I would just have to go take a nap. I’d be tired.”

Diane Jones Konihowski, the distress centre’s director of fund development and communications, says suicide-related calls were also rising over the summer, which was a concern because it was still nice outside.

“We assume that those numbers and percentages are going to go up as we get into — 20 C, we get into the ice and snow, where people are really not going out as much as they normally do.”

The Canada Suicide Prevention Service, a national network of crisis lines, says there’s been a 200 per cent increase in calls and texts between October 2019 and the same month this year.

People in crisis call a centralized line, which routes them to a distress centre in their community.

While volumes have gone up, there has not been a parallel rise in “active rescues” that require emergency intervention, says Dr. Allison Crawford, the service’s chief medical officer.

The service has added backup responders to deal with the surge, added Crawford, who is also a psychiatrist with the Centre for Addiction and Mental Health in Toronto.

Between 15 and 20 per cent of those reaching out during the pandemic have mentioned COVID-19, though the service doesn’t keep track of more specific virus-related contacts.

Crawford says that is likely to mirror the results of a series of surveys the Toronto-based centre and technology company Delvinia have done throughout the pandemic.

The most recent one with more than 1,000 respondents in September found about one-fifth were experiencing moderate to severe anxiety, loneliness and depression.

Eighteen per cent said they were very worried about their finances and 26 per cent said they were very worried about contracting COVID-19, or someone close to them getting sick.

Research has shown that historically there’s a link between economic downturns and increased suicides, Crawford says.

But it’s too soon to know the toll the pandemic and its associated economic strife have taken.

“We know that we’re seeing this increase in calls. We don’t yet know whether we’re experiencing an increase in actual completed suicides. There’s no evidence to this point to suggest that.”

Canada Suicide Prevention Service: Online crisisservicescanada.ca. Phone 1-833 456-4566. Text — 45645 (4 p.m. to 12 a.m. ET)

Distress Centre Calgary: Online distresscentre.com. Phone 403-266-HELP (4357)

Lauren Krugel, The Canadian Press

Coronavirussuicide

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Toronto Public Health nurse Lalaine Agarin makes preparations at Toronto’s mass vaccination clinic, Jan. 17, 2021. THE CANADIAN PRESS/Frank Gunn
3 deaths, 234 new cases of COVID-19 in Interior Health over the weekend

One death connected to outbreak at Kamloops’ Royal Inland Hospital, where 20 patients and 28 staff have tested positive

RDEK is calling for nominations for their Volunteer of the Year award in all six electoral districts.
RDEK receives provincial funding for housing needs study

The RDEK has received $95,000 from the province in order to conduct… Continue reading

Zaudanawng “Jay-Dan” Maran in his Creston home. Hanging on the wall behind him is a logo of Kachin’s Manaw festival. Photo: Aaron Hemens
From Myanmar to Creston: The story of a refugee

In October 2007, Zaudanawng “Jay-Dan” Maran and his friends encountered a woman being sexually assaulted by two Myanmar soldiers.

The unforgettable Bud Abbott. An award is presented in his name at the East Kootenay Performing Arts Festival. Photo submitted
East Kootenay Performing Arts Festival is a go

Performances will be recorded and adjudicated from a distance

Kimberley Alpine Resort’s Mask-Quatch reminds everyone to keep their mask on. KAR file
RCR resorts cope with “weird” ski season

It has been quite a ski season for the Kimberley Alpine Resort,… Continue reading

Crews with Discovery Channel film as an Aggressive Towing driver moves a Grumman S2F Tracker aircraft around a 90-degree turn from its compound and onto the road on Saturday, Jan. 23, 2021. It was the “most difficult” part of the move for the airplane, one organizer said. (Jenna Hauck/ Chilliwack Progress)
VIDEO: Vintage military plane gets towed from Chilliwack to Greater Victoria

Grumman CP-121 Tracker’s eventual home the British Columbia Aviation Museum on Vancouver Island

Kamloops This Week.
48 COVID-19 cases and one death associated with outbreak at Kamloops hospital

One of the 20 patients infected has died, meanwhile 28 staff with COVID-19 are isolating at home

Rolling seven-day average of cases by B.C. health authority to Jan. 21. Fraser Health in purple, Vancouver Coastal red, Interior Health orange, Northern Health green and Vancouver Island blue. (B.C. Centre for Disease Control)
2nd COVID vaccine doses on hold as B.C. delivery delayed again

New COVID-19 cases slowing in Fraser Health region

The trial of Harry Richardson began Monday at the Nelson courthouse. File photo
Trial of man accused of shooting RCMP officer near Argenta in 2019 begins

Harry Richardson is facing five charges in a Nelson courtroom

Gerald Cordeiro of Kalesnikoff Lumber Ltd. says the company is looking for a non-profit organization to take over and run its proposed agroforestry project. Photo: Bill Metcalfe
Logging company proposes agroforestry project for Nelson area

Kalesnikoff Lumber is floating the idea of growing trees in conjunction with food crops

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Provincial health officer Dr. Bonnie Henry talk about the next steps in B.C.’s COVID-19 Immunization Plan during a press conference at Legislature in Victoria, B.C., on Friday, January 22, 2021. Two more cases of the COVID-19 strain first identified in South Africa have been diagnosed in British Columbia, bringing the total to three as of Jan. 16.THE CANADIAN PRESS/Chad Hipolito
B.C. now has three cases of South African COVID-19 variant, six of U.K. strain

Both variants are thought to spread faster than earlier strains

Rodney and Ekaterina Baker in an undated photo from social media. The couple has been ticketed and charged under the Yukon’s <em>Civil Emergency Measures Act</em> for breaking isolation requirements in order to sneak into a vaccine clinic and receive Moderna vaccine doses in Beaver Creek. (Facebook/Submitted)
Great Canadian Gaming CEO resigns after being accused of sneaking into Yukon for vaccine

Rod Baker and Ekaterina Baker were charged with two CEMA violations each

Police discovered a makeshift nightclub in a Vancouver apartment on Jan. 23, 2021, and say it wasn’t the first time this month officers have been called to the unit over social gathering concerns. (Phil McLachlan - Capital News)
Doorman of makeshift ‘booze-can’ in Vancouver apartment fined; police look to court order

This marks the fourth complaint about social gatherings inside the apartment in January

Most Read