Health care industry is a prized target, experts say in wake of LifeLabs hack

Hackers accessed personal information of up to 15 million customers, almost all in Ontario and B.C.

LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. THE CANADIAN PRESS/Cole Burston

LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. THE CANADIAN PRESS/Cole Burston

Cyber security experts say that the recent data hack at LifeLabs Medical Laboratory Services, one of Canada’s largest medical services companies, is part of a broader problem faced by the health care industry.

LifeLabs revealed Tuesday that hackers gained access to the personal information of up to 15 million customers, almost all in Ontario and B.C., forcing the company to pay a ransom to retrieve and secure the data.

Raheel Quereshi, co-founder of Toronto-based consulting firm iSecurity, said Wednesday that the health care industry is a prized hacker target in recent years because victims often will pay a ransom to avoid an operational disruption.

iSecurity’s experience has been that the health care industry accounts for about the 48 per cent of the cases it has handled — although it wouldn’t reveal the identity of any of its 300 to 400 clients in Ontario.

“We completed, I think, more than 10 different cyber security responses this year, in health care. Some of them you’ve seen on the news and some of them didn’t make it to the news,” Quereshi said.

“So health care has been a big interest for the external threat agents and the hacker community.”

From the hacker’s point of view, he said, the health sector promises a good return on investment.

“The attackers are targeting health care sector more for financial gain than, really, trying to extract the information and sell it elsewhere. At the end of the day, they just want to get paid once they get in.”

Rob Martin, a vice-president for Waterloo, Ont.-based cyber security firm eSentire, agrees that criminals may move on to other victims after they’re paid — but that’s not necessarily the case.

“If someone is complacent, and doesn’t remediate or resolve the problem that caused things to happen in the first place, that threat will often times recur … and hold people hostage again.”

What’s more, Martin said, the criminals are “very opportunistic” and can find other ways to sell the information contained within the hacked database.

“On what’s referred to often as the dark web there are electronic sites … where you can buy identities and personal information quite inexpensively depending on the value of that data,” Martin said.

LifeLabs said Tuesday that the compromised database included health card numbers, names, email addresses, login, passwords and dates of birth but said it wasn’t sure how many of the files were accessed during the breach.

Privacy commissioners from B.C. and Ontario said they would examine the scope of the breach, the circumstances leading to it, and what measures LifeLabs could have taken to prevent and contain it.

LifeLabs chief executive Charles Brown, who has apologized publicly, assured the public that its consultants have seen no evidence that the data has been trafficked by criminal groups.

It’s offering customers one year of free protection that includes dark web monitoring and identity theft insurance. It will also contact about 85,000 customers in Ontario whose lab results were accessed.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

The Kimberley Refugee Resettlement Group is active again after a few years off and are working to find a home for Gloria in Kimberley. Photo taken at a KRRG fundraiser several years ago. Bulletin file.
Kimberley Refugee Resettlement Group active once more

KRRG working to find a refugee a safe place to live in Kimberley

The Kimberley Aquatic Centre is set to reopen its doors to the public on July 6, after being shut down due to the pandemic in March, 2020. The Centre will be initially operating with reduced occupancy and limited program offerings. Bulletin file.
Kimberley Aquatic Centre set to re-open July 6

New safety infrastructure, limited guests and programming allow facility to open again

Interior Health is reporting a COVID-19 exposure at Selkirk Secondary in Kimberley. Bulletin file.
COVID-19 case identified at Selkirk Secondary in Kimberley

Interior Health is conducting contact tracing

The Kootenay International Junior Hockey League met for their AGM and announced a number of new initiatives, new awards and changes in their executive committee, as well as the starting date for the 2021-22 season. Paul Rodgers file.
KIJHL announces start dates for 2021-22 season

Season set to begin Oct. 1 with league still following all health guidelines

Calvin Dickson photo.
Severe thunderstorm watch in effect for East Kootenay

Conditions favourable for the development of thunderstorms, hail and heavy rain

People watch a car burn during a riot following game 7 of the NHL Stanley Cup final in downtown Vancouver, B.C., in this June 15, 2011 photo. THE CANADIAN PRESS/Geoff Howe
10 years ago: Where were you during the 2011 Vancouver Stanley Cup Riots?

Smashed-in storefronts, looting, garbage can fires and overturned cars some of the damage remembered today

(Black Press Media file)
Dirty money: Canadian currency the most germ-filled in the world, survey suggests

Canadian plastic currency was found to contain 209 bacterial cultures

(pixabay file shot)
B.C. ombudsperson labels youth confinement in jail ‘unsafe,’ calls for changes

Review states a maximum of 22 hours for youth, aged 12 from to 17, to be placed in solitary

Grace (left), a caribou that was born in a maternal pen north of Revelstoke, is alive and well said the province. It appears she even has a calf. Maternity pens aim to increase caribou calf survival by protecting them from predation until they are older and less vulnerable. (Contributed)
For the first time in years, caribou numbers increasing near Revelstoke

North herd growing but south herd still concerning

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Eleonore Alamillo-Laberge, 6, reads a book in Ottawa on Monday, June 12, 2017. THE CANADIAN PRESS/Sean Kilpatrick
Parents will need to fight ‘COVID learning slump’ over summer: B.C. literacy experts

Parents who play an active role in educating their children this summer can reverse the slump by nearly 80%, says Janet Mort

Kelowna General Hospital. (File photo)
COVID-19 outbreak at Kelowna General Hospital declared over

Three people tested positive for the virus — two patients and one staff — one of whom died

The border crossing on Highway 11 in Abbotsford heading south (file)
Western premiers call for clarity, timelines on international travel, reopening rules

Trudeau has called Thursday meeting, premiers say they expect to leave that meeting with a plan

Most Read