Information regarding the Canada Pension Plan is displayed of the Service Canada website in Ottawa on Tuesday, Jan. 31, 2012. THE CANADIAN PRESS/Sean Kilpatrick

Information regarding the Canada Pension Plan is displayed of the Service Canada website in Ottawa on Tuesday, Jan. 31, 2012. THE CANADIAN PRESS/Sean Kilpatrick

Liberals’ two-year-old pledge to revamp EI, CPP appeals body delayed due to COVID-19

The legislative change are expected to be in this year’s budget bill, say the sources

COVID-19 has all but stalled a promised shift in how Canadians appeal rulings on their requests for federal income supports.

The department overseeing the work, Employment and Social Development Canada, says the change won’t happen as originally scheduled next month because of pandemic-related risks.

In 2019, the Liberals promised to partially restore the system that existed before the previous Conservative government created the Social Security Tribunal in 2013.

The Liberals planned to bring back board hearings for the first layer of appeals inside the Social Security Tribunal, and retain a single arbitrator for the second, final, layer.

Three sources with knowledge of the government’s plans tell The Canadian Press the required legislative changes were to be in last year’s budget, which was shelved due to the pandemic.

The legislative change are expected to be in this year’s budget bill, say the sources, who spoke on condition of anonymity to detail private conservations, or because they were not authorized to speak publicly about matters not yet public.

The eight-year-old tribunal replaced four separate bodies that heard appeals from Canadians who disagreed with the government’s decisions on their applications for employment insurance, Canada Pension Plan, or old age security benefits.

Key changes included cutting the number of people hearing most cases from three to one, and replacing part-time hearing officials in many places with full-time staff in fewer locations.

Shortly after the revamped tribunal launched, it ran into problems, with months- and even years-long delays for hearings and decisions that were traced back to being understaffed and missing a transition plan.

Processing times have improved since. The latest figures from the tribunal show the first layer of EI appeals took on average 36 days, and 74 for CPP or disability benefits so far this fiscal year. The figures for the second, and final, appeal were 21 days and 89 days respectively.

“What’s more, we’ve had no backlog of appeals during the COVID-19 pandemic,” said tribunal spokeswoman Stephanie black.

She also noted that 94 per cent of appellants who responded to a user survey said they were happy with the speed of appeals, and 93 per cent were satisfied with the appeal process overall.

A spokeswoman for ESDC said changes to the recourse process and the Social Security Tribunal, or SST for short, will run in parallel with the government’s promise to update the employment insurance system.

“The department recognizes that during a pandemic, there are significant additional risks associated with implementing these changes, which could negatively affect the existing process,” Marie-Eve Sigouin-Campeau said in an email.

“The SST can continue deliver very valuable work and service to Canadians in these uncertain times, but stability is important because (case) inventories may increase as a result of COVID-19 and the significant number of EI claims due to the pandemic.”

When the Liberals set aside $253.8 million over five years, beginning in April, to make the system easier to navigate and shorten decision times by bringing back the three-panel hearings that included a representative each from labour and employers, plus a government chairperson.

Department officials were hinting last year that the new structure wouldn’t be as big as the old one.

Instead of hiring about 900 panel members, spread through communities across the country, sources said the department planned to hire one-third the amount because it expected to have one-third of the amount of appeals the previous system handled.

Panel members only get paid for each hearing, meaning costs would be based on the number of appeals, not the number of referees.

Sources also said the government is interested in having the new appeal body overseen by a cabinet appointee who would report to the deputy minister at ESDC, who also acts as chair of the federal EI commission.

That kind of governance structure could lead stakeholders involved in the EI system, for instance, to complain about accountability issues similar to ones lodged originally when the Social Security Tribunal launched.

Jordan Press, The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

EI reviewLiberals

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

An Interior Health nurse administers Pfizer-BioNTech COVID-19 vaccines to seniors and care aids in Kelowna on Tuesday, March 16. Photo: Phil McLachlan/Kelowna Capital News
Interior Health opens up vaccine eligibility in Columbia Valley to 18 years or older

Only local residents can register and book appointments as COVID-19 case counts spike in the region

Elvira D’Angelo, 92, waits to receive her COVID-19 vaccination shot at a clinic in Montreal, Sunday, March 7, 2021, as the COVID-19 pandemic continues in Canada and around the world. THE CANADIAN PRESS/Graham Hughes
110 new cases of COVID-19 in Interior Health

Provincial health officers announced 1,005 new cases throughout B.C.

The Rec 9 and driving range are open at Bootleg Gap in Kimberley. Full course opens April 30.
Two Kimberley golf courses open for season

Purcell and Bootleg Gap are partially open today, Trickle Creek May 7

Kimberley is developing a policy on short term rentals. Air BnB screenshot.
Kimberley is developing a policy on short term rentals

The City of Kimberley is continuing the process of adopting a strategy… Continue reading

Interior Health nurses administer Pfizer-BioNTech COVID-19 vaccines to seniors and care aids in Kelowna on Tuesday, March 16. (Phil McLachlan/Kelowna Capital News)
69 new cases of COVID-19 in Interior Health

The total number of cases in the region is now at 9,840 since the pandemic began

Vancouver resident Beryl Pye was witness to a “concerning,” spontaneous dance party that spread throughout social groups at Kitsilano Beach on April 16. (Screen grab/Beryl Pye)
VIDEO: Dance party erupts at Vancouver’s Kitsilano Beach to the dismay of onlookers

‘It was a complete disregard for current COVID-19 public health orders,’ says Vancouver resident Beryl Pye

A syringe is loaded with COVID-19 vaccine at a vaccination clinic run by Vancouver Coastal Health, in Richmond, B.C., Saturday, April 10, 2021. THE CANADIAN PRESS/Jonathan Hayward
B.C. to open up COVID vaccine registration to all B.C. residents 18+ in April

Registration does not equate to being able to book an appointment

(Black Press file photo).
Multiple stabbings at Vancouver Island bush party

Three youths hospitalized after an assault in Comox

Selina Robinson is shown in Coquitlam, B.C., on Friday November 17, 2017. British Columbia’s finance minister says her professional training as a family therapist helped her develop the New Democrat government’s first budget during the COVID-19 pandemic, which she will table Tuesday. THE CANADIAN PRESS/Darryl Dyck
B.C. finance minister to table historic pandemic-challenged deficit budget

Budget aims to take care of people during pandemic while preparing for post-COVID-19 recovery, Robinson said

Each spring, the Okanagan Fest-of-Ale is held in Penticton. This year, as a result of the COVID-19 pandemic, the festival will not be held. However, beer is still available. How much do you know about this beverage? (pxfuel.com)
QUIZ: How much do you really know about beer?

Put your knowledge to the test with this short quiz

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Lord Tweedsmuir’s Tremmel States-Jones jumps a player and the goal line to score a touchdown against the Kelowna Owls in 2019. The face of high school football, along with a majority of other high school sports, could significantly change if a new governance proposal is passed at the B.C. School Sports AGM May 1. (Malin Jordan)
Power struggle: New governance model proposed for B.C. high school sports

Most commissions are against the new model, but B.C. School Sports (BCSS) and its board is in favour

Pall Bearers carrying the coffin of the Duke of Edinburgh, followed by the Prince of Wales, left and Princess Anne, right, into St George’s Chapel for his funeral, at Windsor Castle, in Windsor, England, Saturday April 17, 2021. (Danny Lawson/Pool via AP)
Trudeau announces $200K donation to Duke of Edinburgh award as Prince Philip laid to rest

A tribute to the late prince’s ‘remarkable life and his selfless service,’ the Prime Minister said Saturday

B.C. homeowners are being urged to take steps to prepare for the possibility of a flood by moving equipment and other assets to higher ground. (J.R. Rardon)
‘Entire province faces risk’: B.C. citizens urged to prepare for above-average spring flooding

Larger-than-normal melting snowpack poses a threat to the province as warmer weather touches down

Most Read