No more unlocking fees, says CRTC

Telecom regulator bans cellphone unlocking fees, clarifies rules for so-called family plans

Cellphone companies will soon no longer be allowed to charge customers to unlock their devices under forthcoming changes to Canada’s wireless code of conduct.

The new code from the Canadian Radio-television and Telecommunications Commission also says all newly purchased devices must be unlocked, beginning Dec. 1.

The telecom regulator also says unsatisfied customers will be able to cancel contracts within 15 days, as long as the returned devices are in near-new condition and they haven’t used more than half of their monthly usage.

The regulator is also clarifying that only the wireless account holder on family or shared plans can consent to overage and roaming charges, unless others on the plan are expressly authorized to approve the costs.

Data caps will also be tied to single accounts, no matter how many devices are listed on a shared plan.

The CRTC says wireless service providers cannot unilaterally change the key terms of a contract with a customer for voice, text or data services.

The changes come six months after the regulator heard from consumer groups, who said some cellphone companies were violating the code, either passively or actively, and called for the rules to be tightened and enforced.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

Kootenay Savings builds healthy and vibrant communities

Many organizations in the region, including Kimberley Community Foundation, receive funds

News recap: Kimberley

A quick recap of the top news stories this week in Kimberley.

Kimberley City Council recieves letters of support for Trails Manager

Kimberley Trails Societies asking for ongoing City support to hire Trails Manager

Kimberley Pewee Nitros donate $600 to Food Bank

The Kimberley Pewee Nitros team was at the food bank on Wednesday,… Continue reading

RCMP investigate multiple dog deaths linked to Cranbrook forest

One veterinarian said ‘you can’t help but draw that conclusion’ that deaths parallel 2016’s story

Dynamiters help unload groceries for Food Bank

The Kimberley Helping Hands Food Bank is putting together their Christmas Hampers

Owl found dead after eating rat poison leaves B.C. woman concerned

After finding the owl on her Surrey property, Christine Trozzo says the poison is a concern for kids

Change to CPP death benefit panned as insufficient to cover funeral costs

Funeral Services Association of Canada lobbied governments to raise the value to $3,580

#MeToo at work: Employers play a role in fixing culture of sexual harassment

B.C. workplaces are getting ahead of being the next MeToo debacle, calling on experts to train staff

B.C. woman brain injured in crash as a baby gets $1.1 million in damages

Trial heard the woman was 16 months old, being carried by her mother when they were both hit

Court denies WestJet’s bid to toss out discrimination lawsuit of former worker

Mandalena Lewis is suing WestJet over allegations of gender-based discrimination

VIDEO: 3 months later, rescued sea lion released back into ocean

The young animal was found in Campbell River three months ago

Sagmoen neighbours recall alleged hammer attack

Woman was screaming outside Maple Ridge townhouse in 2013

Accused B.C. drug smuggler to be extradited

Supreme Court of Canada upholds extradition order for accused Shuswap drug smuggler, Colin Martin

Most Read