The first Swoop plane landed at YLW on Friday, May 24, and was greeted with a water cannon salute. (Caitlin Clow - Kelowna Capital News)

Passengers stranded in Kelowna in Swoop airline debacle could sue, expert says

Air Passenger Rights founder said Swoop breached its contract for Kelowna-Winnipeg cancellation

Swoop president Steven Greenway extended his sincerest apologies after an aircraft taking passengers from Kelowna to Winnipeg was grounded due to “unscheduled maintenance” on Monday. But for many passengers, its too little, too late.

The flight has been rescheduled to take off today—four days after the debacle.

Travellers were stranded at the Kelowna International Airport after learning they couldn’t be rebooked on a Swoop flight—some of which were told would be as soon as September 2.

“On behalf of Swoop, I would like to sincerely apologize for any inconvenience our impacted travellers have experienced due to the unscheduled maintenance to one of our aircraft,” Greenway said.

Damage was found on the body of the plane on Aug. 26, and as safety is Swoop’s No. 1 priority according to Greenway, the plane was grounded for repairs. The cause of the damage is still under investigation, he said.

READ MORE: Kelowna man allegedly bear-sprays victim, starts random bar fights

“The grounding of this aircraft caused impacts to our network through Wednesday, Aug. 28.” Greenway said in a statement. “In total, seven flights were cancelled.”

The president said Swoop is working to ensure affected passengers are provided with alternative travel arrangements in accordance with the Tariff and Flight Interruption Policies and all impacted travellers have been rebooked on the next available Swoop flight.

Air Passenger Rights founder Gabor Lukacs said not only was the company in the wrong with its response to the cancellation, but it breached its contract and broke the law.

“Passengers affected by this should sue Swoop for damages including meals, accommodation, lost wages and cost of alternative accommodation,” he said. “In addition, I encourage affected passengers to seek $1,000 in punitive damages, per passenger, due to Swoop’s high-handed behaviour.”

Passengers were told Swoop will reimburse the cost of tickets purchased from other airlines as long as they are in the same class of service—basic economy. Stranded travellers were also provided with vouchers to cover meals, hotels and transportation.

“The aircraft will return to service on Thursday, Aug. 29,” Greenway said, but many passengers turned to social media to say they have already figured out a way home and many said they will not fly Swoop again.

“Safety will always be at the forefront of our decision making and we sincerely apologize for the inconvenience to our impacted travellers.”

READ MORE: Rats rear their pointy heads in Shuswap

READ MORE: Reservist with alleged links to neo-Nazis relieved of duties, reported missing


@caitleerach
Caitlin.clow@kelownacapnews.com

Like us on Facebook and follow us on Twitter.

Just Posted

Two upcoming election forums set for Cranbrook

Voters will soon have some opportunities to hear from candidates running for… Continue reading

City of Kimberley receives CBT funding for Platzl enhancements

Back in the spring, the City of Kimberley applied for the Columbia… Continue reading

McKim school gets rid of microwaves due to increased enrolment

McKim Middle school in Kimberley recently announced that students will no longer… Continue reading

Dynamiters have two home games this weekend

Nelson and Columbia Valley come calling on September 20 and 21

Building resilience to wildfire in Kimberley’s municipal watersheds

A team of researchers are studying how to guide future management of Kimberley’s watersheds

WATCH: The Terry Fox Run in Kimberley

Kimberley community members gather to support cancer research and the Terry Fox Foundation

Vaping-related illness confirmed in Ontario believed to be first in Canada

Middlesex-London Health Unit had no further details about the case — believed to be the first confirmed in Canada

Canadian stars Virtue, Moir say in video they’re ‘stepping away’ from ice dancing

The pair thank fans for their support in an emotional message

Kamloops high school evacuated after receiving threat

Police have not released any further details into what the threat includes

Woman held at gunpoint during carjacking in UBC parkade

University RCMP say the vehicle is still missing, and two suspects are at large

VIDEO: Angry B.C. cyclist starts shaming dangerous drivers online

‘You motorists deserve all your costs and misery’

‘Time to take action:’ Children advocates call for national youth suicide strategy

Council wants Ottawa to make reporting of suicides and attempted suicides mandatory for data collection

Canadian inflation decelerates to 1.9% as gas prices weaken

August was the sixth straight month that price growth was 1.9 per cent or higher

Defense says burden of proof not met in double murder case against Victoria father

Closing statements begin in trial for man accused of killing daughters Christmas 2017

Most Read