Service BC offices remain open across the province with measures in place to ensure social distancing. Residents are encouraged to use online services. (Monica Lamb-Yorski photo - Williams Lake Tribune)

Service BC offices remain open with social distancing measures, first hours of business for vulnerable

The first hour priority service given to seniors and people who have underlying health conditions

Service BC offices will remain open across the province with reception areas modified to support social distancing and the first hour of business set aside for vulnerable citizens as the COVID-19 pandemic unfolds.

Seniors and people who have underlying health conditions or compromised immune systems — will now receive priority service by calling their local Service BC centre to make an appointment, the Ministry of Citizens’ Services noted Monday, adding many government organizations are modifying their face-to-face supports due to the pandemic.

A full list of available services at each Service BC centre is available online, along with information on hours of operation at each site.

Read more: COVID-19 World Update, March 23: Foreigners barred in Hong Kong

In addition to physical offices around the province, Service BC supports citizens through online, telephone and text channels, the ministry noted.

People are asked to call a Service BC centre, rather than coming in to an office, if they are showing symptoms of COVID-19, including coughing, shortness of breath and fever; if they have a sick family member or have been around someone who is sick; and/or if they have not yet completed the 14-day isolation period after traveling abroad.

Adapting its approach will help Service BC support its employees, while also ensuring that citizens throughout B.C. – especially those most vulnerable – continue to have access to the core services they need most.

Citizens can get help and access government services through Service BC’s Provincial Contact Centre from 7:30 a.m. to 5 p.m. (Pacific time), Monday to Friday (except statutory holidays) by Phone (toll-free) – 1 800 663-7867 (available in 110 languages), by SMS text – 604 660-6421 (English only) and by telephone device for the deaf – 711

New non-medical COVID-19 telephone and text lines help people connect to community supports, as well as programs and services from the provincial and federal governments. These options are available from 7:30 a.m. to 8 p.m., seven days a week by phone (toll-free) – 1-888-COVID19 (1-888-268-4319) (available in 110 languages) or by SMS text – 604 603-0300 (English only).

Read more: Feds launch ad campaign urging social distancing, hygiene during COVID-19 crisis



news@wltribune.com

Like us on Facebook and follow us on Twitter

CoronavirusServices

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Mayor McCormick urges residents to stick with the ‘stay at home’ plan

Earlier this week, the City issued a statement discouraging all non-essential traffic… Continue reading

Kimberley RCMP warn of illegal u-turns

Construction at the Kimberley Save On Foods Store means customers are putting… Continue reading

COVID-19: Interior Health orders closure of all fitness centres until May 30

The order is subject to revision, cancellation, or extension

Nelson product commits to Cranbrook Bucks

Noah Quinn will make the jump to Jr. A next year with the BCHL’s newest franchise

MP Morrison ‘disappointed’ in six-week delay for wage subsidy support

Kootenay-Columbia MP says small businesses and employees need financial help now

Trudeau rejects mandatory stay-at-home order for now; COVID deaths up

The virus has now infected more than 10,000 Canadians and cost 130 their lives

B.C. health care workers gain access to virtual health care options

During COVID-19 many clinics have closed, leaving health care workers with nowhere to turn

Tax collectors, auditors to help field ‘historic’ numbers of benefit-seeking callers

‘If you work for CRA, people think we are just there to take money from your pockets.’

Cowichan couple won’t self-isolate after returning from overseas

New law requires 14 days of self-isolation when returning to Canada

Family uses social media to help truckers find places to eat during pandemic

Restaurants Serving Drivers in Western Canada seeks to provide a list of places open for drivers

Advocates sound alarm over COVID-19 limiting access to contraceptives, abortion

The COVID-19 outbreak has hit sexual-health services from almost every angle

Celebrate Easter in a ‘safe way,’ Dr. Henry urges as B.C records 6 new COVID-19 deaths

Top doctor urges British Columbians to halt non-essential travel within the province

B.C. health officer says homemade masks may prevent spread of COVID-19 to others

Practising physical distancing, frequent hand washing and resisting touching your face are proven methods

Most Read