FILE – Heather Andrews, employee at E-Comm. (E-Comm handout)

Talks break down between B.C.’s 911 operators, E-Comm but no job action planned

Mediated talks broke down Friday between union, employer

The union representing 911 operators across British Columbia says mediated talks broke down Friday with their employer, E-Comm.

CUPE Local 873-02, the union representing emergency dispatchers and support staff, says E-Comm has been unwilling to address low wages, cost of living, overtime, missed breaks, poor working conditions, burnout and high attrition.

Unit Chair Matthew Bordewick says it became apparent during bargaining that E-Comm is “desperately underfunded” and clearly lacks the resources to deliver a critical public service.

E-Comm, which handles approximately 99 per cent of 911 calls in B.C., did not immediately respond to a request for comment.

ALSO READ: Fast-food restaurant being closed, lost jacket top worst 911 calls

He says chronic underfunding by E-Comm has led to unacceptable wait times for both emergency and non-emergency calls and as a result, E-Comm has been consistently unable to meet its targets for calls answered and times to dispatch.

Bordewick says the union and employer will now shift their focus to addressing essential service levels and the union will not be considering job action until those levels have been established by the Labour Board.

“We will continue to provide the excellent public service we have always delivered, but we will also be mobilizing our members to draw attention to the lack of funding to this organization and the impact it has on the lives and mental health of our members,” adds Bordewick in a statement.

“E-Comm employees have a role to play in helping this employer address the structural challenges at E-Comm. We’re part of the solution, but our members also deserve a fair contract.”

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Know how and when to use bear spray in the outdoors: WildSafeBC

Avoid conflict with wildlife as provincial parks set to re-open for camping and backcountry access

LETTERS: Jet boat traffic, coal mining

Jet boat traffic on St. Mary River Dear Editor The St Marys… Continue reading

A second wave of COVID-19 is probable, if history tells us anything

B.C.’s top doctor says that what health officials have learned this round will guide response in future

Thoughtful plan for reintroducing visitors to Kimberley required: Mayor McCormick

As the City begins the process of reopening, Mayor Don McCormick wants… Continue reading

Kimberley Scouts participate in ‘Camp In’

What is Scouting about if not the opportunity to go camping? During… Continue reading

Trudeau to seek 10 days of paid sick leave for Canadian workers, says talks are ongoing

Paid sick leave is key to keeping COVID-19 spread under control, prime minister says

Kimberley history: The Way it Was

COURTESY OF THE KIMBERLEY HERITAGE MUSEUM ARCHIVES KIMBERLEY NEWS May 31, 1961… Continue reading

Vancouver Island hasn’t seen a new homegrown case of COVID-19 in two weeks

Island’s low and steady transmission rate chalked up to several factors

Eight people arrested in Victoria homeless camp after enforcement order issued

Those living in tents were given until May 20 to move indoors

Andrew Weaver says he was ready to defeat John Horgan government

Independent MLA blasts B.C. Greens over LNG opposition

Introducing the West Coast Traveller: A voyage of the mind

Top armchair travel content for Alaska, Yukon, BC, Alberta, Washington, Oregon and California!

44% fewer passengers flew on Canadian airlines in March 2020 than in 2019

COVID-19 pandemic has hit airlines hard as travel remains low

Commercial rent relief applications open as feds encourage landlords to apply

Program would see government cover 50 per cent of the rent

COVID-19: B.C. park reservations surge as campgrounds reopen

Keep trying, many sites not reservable, George Heyman says

Most Read